Endodontic Consultants of San Antonio | Office Policy
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Office Policy

The Process

First, and most importantly, your comfort and your care is our single overriding concern. Because we are primarily a referral-based practice, your general dentist or another specialist probably referred you to us. In all cases, we begin by collecting information needed to register you as a patient of our practice. All of this information is recorded digitally and is maintained with high-level encryption for your security. During your first visit, you will meet one of our doctors and be evaluated to determine a diagnosis for your specific problem. Your dental problem and the options available to treat this problem will be explained to you. You will have an opportunity to ask questions to ensure that you fully understand the situation. If root canal treatment is the best solution for your problem, the course of treatment, probable number of visits, their length, and the associated fees and payment policies will be explained. After treatment you will be given specific post-operative instructions. Before you leave the office, you will be given contact information to ensure that you have access to our doctors at all times.

Fees

The fee for your endodontic treatment will be based on the extent of treatment. During your first visit we will discuss the probable number of visits, their length, and the fees involved.

For our patients without dental insurance, we will ask for payment at the time your treatment is initiated.  For our patients with dental insurance, we will contact your insurance company before we provide any treatment.  In most cases they will provide us with basic information about your insurance benefits and give us an estimate of how much of the cost they will cover.  That way, we will be able to give you an estimate of your out of pocket cost.  At least 50% of the fee is due at the time your dental treatment is initiated. Some plans may require a higher out of pocket payment. Please keep in mind that all insurance companies are different and coverages vary widely. We generally do not submit written pre-treatment estimates because they provide the same information electronically or over the phone. The evaluation fee is always due in full at your initial visit.  We will file your insurance claim electronically that same day to expedite payment. If the insurance payment is less than the estimated amount, you will be responsible for the balance.  If the insurance payment is more than the estimated amount, you will be sent a refund check from our accounting office at the completion of your treatment.

Dental insurance is meant to be an aid in receiving dental care.  Many patients think that their insurance pays 90%-100% of all dental fees.  This is not true!  Most plans only pay between 50%-80% of the average total fee.  Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

We accept cash, Visa, Master Card, American Express, and Discover.  For your convenience we also accept Care Credit.  You can apply for Care Credit at http://www.carecredit.com/ or by calling toll free (800) 365.8295.  Our office accepts the 6-month at zero interest plan.